Privacy Policy

Introduction

SRT Forestry Inc ("SRT Forestry," "we," "us," or "our") is a licensed tree service company located in Santa Rosa, California. This Privacy Policy explains how we collect, use, and protect information you provide when contacting us, requesting services, submitting forms on our website, or communicating with us via phone, email, or SMS text message.

By using our website or providing your contact information, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of information when you contact us or use our website:

• Your name, phone number, and email address
• Your property address or service location
• Details about the tree service or job you are requesting
• Communications you send us via phone, email, or SMS
• Basic website usage data (such as pages visited) through standard web analytics tools

How We Use Your Information

We use the information we collect to:

• Respond to your inquiry, estimate request, or service call
• Schedule and coordinate tree service appointments
• Send appointment reminders, confirmations, and service updates
• Follow up on completed work or outstanding estimates
• Communicate important information about your service via phone, email, or SMS
• Improve our website and customer experience

SMS Text Message Communications

By providing your phone number and consenting to receive SMS communications, you agree that SRT Forestry Inc may send you text messages related to your service, including appointment reminders, scheduling confirmations, follow-ups, and service updates.

Message and data rates may apply depending on your carrier plan. Message frequency will vary based on your service activity with us.

To opt out: Reply STOP to any SMS message at any time and we will remove you from future text communications. For help, reply HELP or contact us directly using the information below.

We do not sell or share your phone number or SMS opt-in information with third parties for their marketing purposes.

Sharing of Information

We do not sell, rent, trade, or share your personal information with third parties for their own marketing or advertising purposes.

We may share information only in the following limited situations:

• With service providers who help us operate our business (such as scheduling or communication tools), under confidentiality obligations
• When required by law, court order, or applicable regulation
• To protect the rights, safety, or property of SRT Forestry Inc or others

Data Retention

We retain your information for as long as necessary to provide services, maintain business records, and comply with applicable legal obligations. If you would like your information removed from our records, please contact us directly.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal requirements
• Opt out of SMS communications at any time by replying STOP
• Opt out of email communications by contacting us directly

Website & Cookies

Our website may use cookies or similar tracking technologies to understand how visitors use the site and to improve performance. You can control cookie preferences through your browser settings. We do not use tracking technologies to serve targeted advertising.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Updates will be posted on this page with a revised effective date. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.